Four simple yet powerful secrets that can transform anyone's style, resulting in more profitable relationships and more profits.
The greatest challenge for today's executives--and aspiring executives--isn't learning the latest software or mastering the global market. It's working with people--the crucial skill for anyone in business, whether they're in the mailroom or the boardroom, the customer-service desk or company headquarters.
Now Dick Lyles--a distinguished entrepreneur, author, and speaker--shares the "winning ways" that have made his own enterprises, including his work with bestselling business author Ken Blanchard, such a success. His four simple yet powerful secrets can transform anyone's style, resulting in more profitable relationships and more profits.
Filled with the kind of wisdom that is gained with decades of experience, this charming parable can make a tremendous difference anywhere that people have to work together.
Albert was livid. Absolutely livid.
"How could they?" he said to himself. "How could they ask me, how could they ask anyone with any intelligence whatsoever, to put up with this kind of treatment?"
The young man was seething as he slammed into his chair and assaulted his computer. If the mouse had been a live one, it surely would have suffered whiplash from Albert's jerking as he whipped it back and forth across the mouse pad to disengage his computer's screen saver and cause the menu display to pop onto the screen.
Albert quickly scrolled the cursor to his Internet browser icon and double clicked. He tapped his right heel up and down and glared off into the opposite side of his office cubicle, fuming as he waited for the computer to bring up his designated home page.
His anger slowly gave way to fear and a deep, gut-wrenching anxiety as he continued to reflect on what had just happened. His stomach began to tie up in knots as he realized that his second experience ...
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To find the keys to greatness, Collins's 21-person research team read and coded 6,000 articles, generated more than 2,000 pages of interview transcripts and created 384 megabytes of computer data in a five-year project. The findings will surprise many readers and, quite frankly, upset others.
Goleman reveals the skills that distinguish star performers in every field, from entry-level jobs to top executive positions.
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