Excerpt from The Good, The Bad and The Difference by Randy Cohen, plus links to reviews, author biography & more

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The Good, The Bad and The Difference

How to Tell Right from Wrong in Everyday Life

by Randy Cohen

The Good, The Bad and The Difference
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  • First Published:
    Mar 2002, 288 pages
    Mar 2003, 256 pages

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Commercial Life

Whoever commits a fraud is guilty not only of the particular injury to him who he deceives, but of the diminution of that confidence which constitutes not only the ease but the existence of society.
- Johnson, Rambler #79 (December 18, 1750)

That this is one of the book's longest chapters is unsurprising: It takes up the ethics of commercial transactions, our culture's most common sort of human interaction. One way or another, these questions involve money. In particular, they deal with shopping and with the essential conflict between buyer and seller. The former wants to pay the lowest price, the latter wants to receive the highest; the temptations of deceit are powerful. That is why the used-car dealer has long been depicted as a reviled and tormented soul. If the car had been invented one hundred years earlier, Verdi would no doubt have written an opera about a used-car dealer. (And he would have taken very different sorts of vacations, perhaps driving along the seacoast with a backseat full of kids singing "Are We There Yet?")

There is an entire body of ethics and a great deal of law designed to keep the wheels of commerce turning smoothly, and that's not entirely a bad thing. It's nice to be able to buy groceries knowing that your pound of coffee is an actual pound. And actual coffee. And it makes the shopkeeper's job more relaxing if he can be confident that you'll pay for it, rather than slip it down your trousers. (And it makes your guests happier, knowing they won't be drinking trouser coffee.)

Commercial codes are ancient and nearly universal; laws touching on business practices can be found among Roman law, and farther back among the Egyptians and Babylonians. The earliest such provisions were little more than caveat emptor, but we have made a kind of moral progress. In America, there has been something of a revival of such codes under the rubric of consumerism. Most Americans appreciate measures to ensure that today even the unwary are unlikely to buy tainted pork or a cardboard sedan.

But an uneasy tension persists between consumerism and commerce. We are, after all, a country that both discourages the sale of tobacco, a toxic product, and subsidizes its cultivation. Were you to introduce some other new product that killed off its users at so impressive a rate--some kind of exploding hat, perhaps--one suspects that Congress would take more vigorous steps to discourage its sale (at least to minors).

Health and safety are not the only factors in the creation of consumer law. Tradition and self-interest also play their parts. Philip Morris is reluctant to give up its enormous profits; tobacco farmers find a sentimental comfort (and a hardscrabble livelihood) in the family farm. Of course, similar arguments have been made by Colombian cocaine cartels and small coca growers. Someday, perhaps, a satisfyingly ironic solution to our tobacco problem will be found when the Colombian government sends us a billion dollars in foreign aid so we can attack the big tobacco traffickers and shift the small farmers to alternative crops, something less deadly and less addictive. Marijuana?

There are broad ethical implications in what is sometimes referred to as the "consumer movement." Its virtues are those of our democracy itself, high among them being truthfulness and the free flow of information that enables consumers (and citizens) to make informed choices, albeit when choosing breakfast cereal rather than a congressman (although, come to think of it, lately there may be less of a distinction here than the Founding Fathers could have anticipated).

And yet, conceding the righteousness of this crusading zeal, there is something in me that does not wish to be referred to as a "consumer." It smacks of the French Revolution somehow, only instead of being addressed as Citizen Cohen, I'm now Consumer Cohen, an honorific that rather overemphasizes a single sphere of existence. The problem is not so much that commerce dominates public life, it is that commerce is public life. It is often noted that too few of us vote, but we turn out in impressive numbers to any event that includes the phrase "10 percent Off!" We spend less time in the town square than we do at the mall, where there is, for example, no guarantee of free speech (although there is occasionally a nice free sample of cheese at that snack shop). All too often, shopping is what we have instead of civic activity.

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Copyright Randy Cohen. All rights reserved.

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