Excerpt from First Break All The Rules by Marcus Buckingham, Curt Coffman, plus links to reviews, author biography & more

Summary |  Excerpt |  Reviews |  Readalikes |  Genres & Themes |  Author Bio

First Break All The Rules

What The World's Greatest Managers Do Differently

by Marcus Buckingham, Curt Coffman

First Break All The Rules by Marcus Buckingham, Curt Coffman
  • Critics' Opinion:

    Readers' Opinion:

  • First Published:
    May 1999, 255 pages
    Paperback:
    Feb 2004, 320 pages

  • Rate this book


Buy This Book

About this Book

Print Excerpt


APPENDIX B: What the Great Managers Said
"What did great managers say to the three questions quoted in chapter 2?"

APPENDIX C: A Selection of Talents
"Which talents are found most frequently across all roles?"

APPENDIX D: Finding the Twelve Questions
"How did Gallup find the twelve questions?"

APPENDIX E: The Meta-analysis
"What are the details of the meta-analysis?"

Acknowledgments


EXCERPT

INTRODUCTION
Breaking All the Rules

The greatest managers in the world do not have much in common. They are of different sexes, races, and ages. They employ vastly different styles and focus on different goals. But despite their differences, these great managers do share one thing: Before they do anything else, they first break all the rules of conventional wisdom. They do not believe that a person can achieve anything he sets his mind to. They do not try to help a person overcome his weaknesses. They consistently disregard the Golden Rule. And, yes, they even play favorites.

Great managers are revolutionaries, although few would use that word to describe themselves. This book will take you inside the minds of these managers to explain why they have toppled conventional wisdom and reveal the new truths they have forged in its place.

We are not encouraging you to replace your natural managerial style with a standardized version of theirs -- as you will see, great managers do not share a "standardized style." Rather, our purpose is to help you capitalize on your own style, by showing you how to incorporate the revolutionary insights shared by great managers everywhere.

This book is the product of two mammoth research studies undertaken by the Gallup Organization over the last twenty-five years. The first concentrated on employees, asking, "What do the most talented employees need from their workplace. Gallup surveyed over a million employees from a broad range of companies, industries, and countries. We asked them questions on all aspects of their working life, then dug deep into their answers to discover the most important needs demanded by the most productive employees.

Our research yielded many discoveries, but the most powerful was this: Talented employees need great managers. The talented employee may join a company because of its charismatic leaders, its generous benefits, and its world-class training programs, but how long that employee stays and how productive he is while he is there is determined by his relationship with his immediate supervisor.

This simple discovery led us to the second research effort: "How do the world's greatest managers find, focus, and keep talented employees?" To answer this question we went to the source -- large companies and small companies, privately held companies, publicly traded companies, and public sector organizations -- and interviewed a cross section of their managers, from the excellent to the average. How did we know who was excellent and who was average? We asked each company to provide us with performance measures. Measures like sales, profit, customer satisfaction scores, employee turnover figures, employee opinion data, and 360-degree surveys were all used to distill the best managers from the rest. During the last twenty-five years the Gallup Organization has conducted, tape-recorded, and transcribed one-and-a-half-hour interviews with over eighty thousand managers.

Some of these managers were in leadership positions. Some were midlevel managers. Some were front-line supervisors. But all of them had one or more employees reporting to them. We focused our analysis on those managers who excelled at turning the talent of their employees into performance. Despite their obvious differences in style, we wanted to discover what, if anything, these great managers had in common.

Copyright © 1999 by The Gallup Organization

Membership Advantages
  • Reviews
  • "Beyond the Book" backstories
  • Free books to read and review (US only)
  • Find books by time period, setting & theme
  • Read-alike suggestions by book and author
  • Book club discussions
  • and much more!
  • Just $10 for 3 months or $35 for a year
  • More about membership!

Support BookBrowse

Become a Member and discover books that entertain, engage & enlighten!

Join Today!

Editor's Choice

  • Book Jacket: Salt Houses
    Salt Houses
    by Hala Alyan
    Salt Houses is the story of a Palestinian family living in Nablus; it begins on the eve of the ...
  • Book Jacket: The End of Eddy
    The End of Eddy
    by Edouard Louis
    The End of Eddy has been a publishing phenomenon in Édouard Louis' native France, where it...
  • Book Jacket: If We Were Villains
    If We Were Villains
    by M L. Rio
    22 out of 28 of our reviewers rated If We Were Villains four or five stars, giving it an overall ...

Book Discussion
Book Jacket
The One-in-a-Million Boy by Monica Wood

A richly layered novel of hearts broken seemingly beyond repair and then bound by a stunning act of human devotion.

About the book
Join the discussion!

First Impressions

  • Book Jacket

    Extraordinary Adventures
    by Daniel Wallace

    A large-hearted and optimistic novel that is witty, winsome, and wise.
    Reader Reviews

  • Book Jacket

    The Scribe of Siena
    by Melodie Winawer

    Equal parts transporting love story, meticulously researched historical fiction, and compelling time-travel narrative.
    Reader Reviews

Who Said...

Fanaticism consists in redoubling your effort when you have forgotten your aim

Click Here to find out who said this, as well as discovering other famous literary quotes!

Word Play

Solve this clue:

T's A S B Every M

and be entered to win..

Books that     
entertain,
     engage

 & enlighten

Visitors can view some of BookBrowse for free. Full access is for members only.

Join Today!

Your guide toexceptional          books

BookBrowse seeks out and recommends books that we believe to be best in class. Books that will whisk you to faraway places and times, that will expand your mind and challenge you -- the kinds of books you just can't wait to tell your friends about.

 
Modal popup -